Three-Wick Candle

FAQS

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CANDLE SAFETY TIPS

Candle Burning Safety Notice:
A study by the U.S. Consumer Product Safety Commission suggests that 85% of candle fires could be avoided if consumers followed three basic safety rules:

    1) Never leave a burning candle unattended.
    2) Never burn a candle on or near anything that might catch fire.
    3) Keep candles out of the reach of children and pets.

Always make sure to keep your candle wick trimmed to 1/4" before lighting. If a candle wick is too long, the wax isn't able to reach the top causing the candle to smoke. Keep your candle free of any foreign materials including matches and wick trimmings. 

CANDLE SAFETY TIPS CONT.

Only burn the candle on a level, fire-resistant surface. Do not burn the candle for more than four hours at a time. Stop use when only 1/4" of wax remains. If you notice a candle that has a flame height above 1.5 inches and/or is releasing excessive smoke, make sure to blow the candle out immediately, allow the candle to fully cool and trim the wick down which should lower the flame and stop the smoke. If trimming the wick does not help to lower the flame or stop excessive smoking, please cease using the candle further, safely dispose of it once it has fully cooled and contact us for a replacement.

WHAT IS YOUR RETURN POLICY?

Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery. You may return your unused product within 14 days of purchase.

WHAT IS YOUR SHIPPING PROCESS?

All of our products are custom made to order. Our normal fulfillment time for an order to ship is within 3 - 5 business days (Monday-Friday). While we strive to fulfill all orders as quickly as possible, orders can take up to 10 business days or more to ship during periods of higher order volume. We send out automated notifications via email or text as soon as an order's shipping label is printed with tracking information.